BIS services charged on a Samsung

Im so disappointed with Vodacoms customer services!!!! Ive been a client for 7years and confined my parents to take out a contract. My father agreed god rid of the blackberry and took out a contract out on 11Dec 2015 for 3 months now his account has been deducted for BIS services total of R180.00 after numerous of calls to Vodacom customer services and going to the Vodacom shop they keep telling me its imposable and that his not subscribed for the BIS SO WHY ARE YOU STILL TAKING HIS MONEY??? Has been told to me that they cant refund his money because they never took it. He has the messages showing that they deducted the money. So tell me where do we go from here? Vodacom do you think its fair for your clients to pay for a service that they do not use?