JM
JJ M

1 reviews | Active since Jul 2011

13 Feb 2015, 08:25

BIS reinstated but what about the 9 days without i

Recently on the previous complaint I complained about my BIS being cut off and removed from my contract 2 months before my contract ends. It was not functioning since 1 February 2015. Vodacom admitted they made a mistake and re instated my BIS on the 9th. <br> <br> Now my question is that the BIS was included in my contract. That was the reason for me to take the contract in the first place. You caused me to be 9 days without a service I pay for every month. So, will I see any discount reflected in my billing for February for the 9 days you denied me to use BIS?<br> <br> Hope that a simple and quick answer is given, and that I am credited for the breaking of my service by and because of you ASAP, and the matter be closed.

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Replies (1)
Vodacom
Vodacom's reply13 Feb 2015, 09:41
Official
Hello JJ Myburgh,

We do thank you for the posting.

The matter will be referred to a consultant to investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team