BIS problems - ongoing

I have 4 cell phone contracts with Vodacom and 2 pay as you go phones on the network which my daughters make use of, this is our way of staying in touch during the day. First my youngest daughters BIS monthly went off, however she did not have the service available, I logged a call and was told there were system issues it would be resolved the same day, it was only resolved 2 days later. Then my eldest daughters BIS monthly had to go off, enough airtime available but the service is not available. Logged another call and was told that the issue is on going, it will take up to 72 hours for the problem to be resolved. Before this it was the increase of the contracts that were an issue, and before that sms's that were sent from Vodacom account stating my debit order did not go through, upon querying this I was told it was a mistake, no apology no sms sent afterwards stating it was a mistake, too much coverage you say Vodacom, perhaps you should change to \TOO MUCH PROBLEMS""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;898967;85;16;2;0;1;0;0;2;15/09/25 15:11;249;NULL;15/09/23 12:36;15/09/23 11:02;Listed on ITC for none existing account ;1-***;;***;In 2006 I had a cellular contract with auto page and it expired in 2008 but in 2009 I found out I was blacklisted for paid up account and I had to drive up end down to get my name out of ITC and this was done after a lengthy period. But now again I am listed for the same account in 2015. I am back doing the same thing driving to their head office for no reason. My credit profile has been affected by this and not even the credit beaurau is doing their job as should one of them done what they supposed to do, my name could not be listed.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;899026;704391;9;5;0;1;0;0;5;15/09/23 16:26;249;NULL;15/09/23 14:09;15/09/23 12:17;excellent service;6,70E+12;iyanda;***;Helpful, excellent service;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;900004;793962;16;2;0;1;0;0;2;15/09/28 11:40;249;NULL;15/09/28 9:18;15/09/28 7:31;Telkom - No (promised) service from Telkom;***;;***;I submitted an application on the 26th Aug to have an existing line reconnected. I was told it will take max 10 to 14 days. After many phone calls and messages I was told yesterday (27 Sep) that the line cannot be reconnected and it is now treated as a new application....and the new line cannot be installed before November! This is unacceptable...I did not submit my application yesterday...I submitted a month ago! Why is it now being treated as a new application???? What happened to 10 to 14 days....Must I really wait another 2 months?!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;78911;879256;23;2;0;1;0;0;2;15/09/29 12:49;249;NULL;15/09/29 10:31;15/09/29 8:40;Please cancel this policy ASAP;8,30E+12;Bad Service;***;I urgently would like to cancel my services with Chubb as I received a message TODAY to remind me of the annual communication fee going off on the first October. <br> <br> I can't believe a reminder SMS being sent two days before the debit order goes through. In this day and age one has to budget for things like this and the company responsible can't send out a reminder two days before the time. Before your debit order goes off on the 1st, I want this service cancelled with your company.<br> <br> I also have other issues of when my alarm goes off you guys dont get signal and this is a very big problem for me. There are other issues as well but I dont want to discuss this, all I want is for this policy to be cancelled with this company that I have been a loyal customer off for the last 4 years.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;792369;786731;14;2;0;1;0;0;2;15/10/01 12:11;249;NULL;15/10/01 9:58;15/10/01 8:02;Havent Received My Money ;;n/a;***;I recently went to Edgars Gateway did a purchase of R105.00 the employee took R1500.00 from my account I have sent e mails to head office I called them yesterday they said they would investigate the matter and get back to me up until today I still have no feedback they said the reversal would be done last week Thursday when I called my bank on Saturday they advised me that the money is still not in my account so I want an answer today what the hell the problem is ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;453012;793962;16;2;0;1;0;0;2;15/10/01 18:40;249;NULL;15/10/01 16:17;15/10/01 14:31;Bad service ;7,71E+12;Stinking Services;7,71E+12;Hi Peter,<br> <br> At Telkom Mobile the service is shocking. I have app**** for a mobile phone online and i have entered my banking details, I have not been contacted, i have no reference number. I keep on being transferred to different agents. This is sickning because I am entering into a new contract and I am already frustrated. Bad bad service with staff that have no idea what they are doing. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;284094;793962;16;2;0;1;0;0;2;15/10/02 11:12;249;5;15/10/02 8:57;15/10/02 7:03;Telkom Taking Debit Order But No Service;8,10E+12;;***;We have been trying to get our land line activated on my account with Telkom for 3 weeks, but receive sms stating that an ADSL line can not be fitted at our residence as no ADSL ports are availble in the area.... strange that I have an ADSL line already.... all I need is for the line to be activated....<br> Call Centres cant assist and to date no one has contacted us ....<br> Poor poor service!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;902236;793962;16;2;0;1;0;0;2;15/10/02 18:13;249;NULL;15/09/27 11:55;15/10/02 14:04;TELKOM POOR MANAGEMENT ;6,30E+12;;***;I VISITED THE TELKOM STORE IN ROSEBANK ON SUNDAY 27 SEPT 2015. I WAITED A WHILE BEFORE I WAS ATTENDED TO BY A WHITE GENTLEMAN..IDENTIFICATION PURPOSE NOT ******...I APP**** FOR A SAMSUNG A TABLET. I SUPP**** ALL DOCUMENTS AS REQUESTED. THE APPLICATION COULD NOT BE APPROVED AS TELKOM WENT OFFLINE. HE PROMISED TO CHECK HOURLY. I WAITED AN HOUR AND HALF IN THE MALL HOPING FOR SOME FEEDBACK. I WENT BACK AND THE GENTLEMAN TOLD ME HE JUST CHECKED BUT USUALLY IF THIS HAPPENS IT WILL BE NOW MONDAY. HE PROMISED TO GIVE ME FEEDBACK ON MONDAY. I NEEDED 2 DEVICES FROM TELKOM. ITS FRIDAY TODAY AND NO RESPONSE OR FEEDBACK. NOT EVEN A CALL. ON MONDAY AT 4.30PM I WENT TO A VODACOM STORE AND TUESDAY MORNING I HAD A DEVICE IN MY HAND. TELKOM NEEDS TO FOLLOW UP THEIR POOR SERVICE. I STILL NEED ANOTHER DEVICE PERHAPS THEY CAN MAKE UP FOR THEIR USELESS STAFF AND SERVICE.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;538344;28;1;2;0;1;0;0;2;21-Sep;249;29 Sept) they finally arranged for another assessor to come out. He did and another report was submitted. We had TO AGAIN follow up with ABSA as to the result of the report and were told that it was rejected as the wood was rotten. This is absolutely false as we battoned the gate together as an interim measure until the claim was settled. They now make it our problem and tell us the various options we have if we do not accept their decision. After years and years of paying premiums and making one claim for R7500 they reject it on incorrect information. Now it is our problem. No wonder they can claim record profits and dividends every year. Get a reputable insurance company in future!!"""