BIS NOT WORKING FROM YESTERDAY

I purchaed the BIS service yester dat 10:30am as usually every month, they send an sms to remove battery and reinsert, but it did not work. I called the call centre and was told there is a problem with all vodacom customers whos purchased BIS on the 16/07/2015 and technicians are working on it called 5 hours later and same resonse then was told they will reimburse me and try to purchase today 17/09/2015. They did not remimburse me and i was told problem is ongoing, i then asked for a manager who remimbursed me and was told call later in the day to see if problem rectified before re purchasing BIS. 4 hours later i call them to check the situation and was told they still working on it, i expained my fustration and was told by a call centre agent he can give me a number for BLACKBERRY direst as it is there problem, i explaine all other neyworks are working and was told it only VODACOM, he puts me on hold and then says im right, really now i need to tell VODACOM staff where then problem lies, they rather employ me.