BIS NOT WORKING EVEN THOUGH THE MONEY HAS BEEN TAK

Good day, <br> <br> I would like to complain about Vodacom's poor service and customer care. <br> Last month I loaded by BIS on my blackberry 9320 and worked fine, <br> I then choose the monthly option instead of the once off option.<br> This month I reloaded my BIS which the money was deducted.. <br> However my BIS, whatsapp and internet is still not working. <br> I called Vodacom yesterday morning and was told to keep on removing my battery and to rebooth the phone<br> The phone still did not work. <br> I called back later the afternoon and was put through to the technical side.<br> Where I was told that it will take 48 working hours.<br> I called again this morning and was told that the engineers must have a look at it. <br> I am highly annoyed with this service. <br> I asked the consultant if I can rather recharge again as I don't have access to my BBM and whatsapp?<br> She then rep**** NO Vodacom will reimburse me or try and fix the problem on their side. <br> <br> <br> Regards<br> Nazeema