BIS NOT WORKING AGAIN!!! SAME ISSUE EVERY MONTH

Once again my BIS is not working.The package we took was initially R69 and went up to R81,consisting of R100 airtime which went up to R110 and free BIS for the whole month.None of the consultants know about the package.The debit order runs out on time,but when we have to call in when there is a problem it is very frustrating.We have experienced this problem for four months in a row now.Yes the BIS comes free with the package,why offer a package if Vodacom cant provide the customer with the service they offered.Being told that the BIS is for a full month and it being deactivated before the month ends does not make sense!Furthermore my husband took 2 handsets with the same package for both phones and the BIS is active on his phone and is not active on my phone.When we asked the consultant what was the reason for this,she did not know and told us that someone from Vodacom would contact us.No one has contacted us as yet and the issue is still unresolved.The R110 airtime came through this morning as it is the first day of the month but the BIS is still not active.It has been a great inconvenience for me and I am very unsatisfied with the level of service received.REALLY DISAPPOINTING!