BIS Not Activated

On the 1st of December at 6:23am i bought my R59 BIS for Blackberry 9720, even today on the 2nd December 17:14pm its still not activated. When i called the 111 to speak to the agent, am being told different stories. 1, i was told my BIS would work after 24hours after i bought it, they said its their turn around time. never worked. 2. called again, i was told its technical errors, but on their system it says its working, then i asked since on the system it says its working but on my phone its not, does it mean that, am paying for something am not even using, they said there's nothing they can do. 3, i called again after 30hours, they told me the technicians are busy with the system, but they don't know when it will be fixed. later on, i also received a call from Vodacom, i was told i should wait for 48hours for the feedback that's two more days, to speak to the technicians. They are still not sure if it will be fixed. Its really a bummer and frustrating situation am at.