BIS NOT ACTIVATED

I ACTIVATED MY BIS ON THE 17TH OCKTOBER - STILL I CAN NOT USE MY BBM AND WHATSAPP. I REPORT THIS TO CUSTOMER SERVICES REF S3-8GAB6-6ZMU. THEY TOLD ME THEY HAND IT OVER TO YOUR ENEGINEERS - AND THEY WILL COME BACK TO ME- MEANTIME IT COST ME MONEY. CAN YOU HELP ME OF WHAT IS THE PROBLEM. THANK YOU