bis inactive - 3rd tym im complaining - deaf ears

THIS IS THE 2ND REPORT AND THE 2ND MONTH MY BIS IS OFFLINE, EVEN THO TEH 1ST TIME IT WAS SORTED OUT BY GAZEEM FROM HEAD OFFICE ON MY LAST HELLO PETER COMPLAINT ON THE 3 JAN 2016. HE ASSURED ME THAT IT WAS A SYSTEM ERROR AND THAT FOR THE NEXT 24 MONTHS ON MY CONTRACT MY BIS WILL BE FREE AS I ORIGINALLY HAD IT. PREVIOUS REF WITH GAZEEM IS S3-GJ927-7Z9OH; I BELIEVE THIS IS HAPPENING EVERY MONTH END AND IS BECOMING FUSTRATING. I LOGGED ANOTHER ENQUIRY S3-GK332-2SDHT ON 31 JAN 2016 AT 18:30PM WITH LEHLOHO NOLO SUPERVISOR OF CALLCENTRE AT THE TIME. PLEASE SORT THIS OUT ASAP AS THIS IS THE 3RD TIME IM LOGGING A COMPLAINT ON HELLOPETER.