MD
MIKE D

1 reviews | Active since Feb 2015

28 Feb 2015, 21:51

BIS DISCONECTED

I'm sick and tired of VODACOM pathetic service. <br> <br> Late last year in Sep 2014, my contract with Vodacom was ending and I wanted to terminate it as I didn't want to upgrade. Right I was offered another package that includes BIS and 250MB per month for 24months. But since the second month of upgrade it was a hell as I didn't received my BIS and when I phone call centre I'm being transferred from pillar to post. Eventually my matter was resolved and I was promised that it wont occur again in future. But it was like they were telling me that is going to occur again in future. Every time towards month end from November 2014 to date my phone gets disconnected from the internet. When I lay complain, my service get fixed after complications. Now am sick and tired of this pathetic service, what can I do with a phone without internet this days?<br> <br> I'm really disappointed with Vodacom, they are full of empty promises and they don't deliver. I'm going to use every loop that I get to expose them.

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Replies (1)
Vodacom
Vodacom's reply02 Mar 2015, 07:44
Official
Hello SERVICE645,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,