1 reviews | Active since Sept 2011
BIS CANCELLED
My BIS has been cancelled without my permission so i called vodacom to query the issue..They then advised me that it has been cancelled because i had a 24 month free bis service which has expired and if i want to reactivate it will cost me R59 extra a month..The problem here is that when i initially took out my contract 48 months ago and not 24 months ago i was charged the R59 extra already with my contract which clearly means it was not a free BIS service..<br> <br> So why try and ******* people by saying they had a free 24 month BIS service and after the 24 months we must now pay R59 extra..That is clearly incorrect..I am basically being charged an extra R59 a month now apart from my initial R59 i was paying that was added to my contract when i first took it out with Vodacom..Now i am actually paying R118 for my BIS..<br> <br> Really disappointed with this as it has happened a 2nd time to me with you guys with my other contract..I feel i have been ****** and cheated by vodacom and being a loyal customer for 10 years plus now questions whether i should move to another provider..
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Best regards,
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Best regards,
