YG
Yushen G

1 reviews | Active since Sept 2011

01 Aug 2015, 09:09

BIS CANCELLED

My BIS has been cancelled without my permission so i called vodacom to query the issue..They then advised me that it has been cancelled because i had a 24 month free bis service which has expired and if i want to reactivate it will cost me R59 extra a month..The problem here is that when i initially took out my contract 48 months ago and not 24 months ago i was charged the R59 extra already with my contract which clearly means it was not a free BIS service..<br> <br> So why try and ******* people by saying they had a free 24 month BIS service and after the 24 months we must now pay R59 extra..That is clearly incorrect..I am basically being charged an extra R59 a month now apart from my initial R59 i was paying that was added to my contract when i first took it out with Vodacom..Now i am actually paying R118 for my BIS..<br> <br> Really disappointed with this as it has happened a 2nd time to me with you guys with my other contract..I feel i have been ****** and cheated by vodacom and being a loyal customer for 10 years plus now questions whether i should move to another provider..

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Replies (1)
Vodacom
Vodacom's reply02 Aug 2015, 09:01
Official
Hello Yush,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team

Best regards,