Bills department and Sim card- no response to calls and emails

Do we have to always resort to Hellopeter to get assistance from Vodacom consultants? Vodacom does not respond to emails nor calls, when they do decide to answer calls, you are put on hold for the longest time.

I have a cellphone contract with Vodacom since August 2024, i have recently cancelled my accidental damage insurance, but i still get billed for the insurance, yet i cancelled it. I sent numerous emails to have my invoices amended, no response till to day. Another big issue i have, is that the Vodacom sim card that came with the phone seem to belong to someone else because i have been receiving sms' and calls since day one. The consultant that decided to answer the telephone at that time said i should give it sometime, the number is being recycled, it's been 5months, i am still receiving those phone calls and sms'. I cannot even use that number for anything.

Please help.