1 reviews | Active since Aug 2016
<p>In June I hit my call limit on my contract. I update the limit on the Vodacom portal but nothing hapend, I made contact with the call center and updated my limit to R1500 at no point during the month did my balance drop to R0 or above R1500 but I was invoiced R584.94 on a seprace invoice for my number.</p> <p> </p> <p>In July I did a early upgrade on my contract and was not informed that there will be a extra charge of R1,425.07 and that I will only be paying R1000 pm but today when I opened my new invoice it is standing on R2,854.69</p> <p> </p> <p>I need these invoices sorted out and my account refunded as soon as posible as the debit orders wil not go throught on these high amounts.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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