BILLINGS DISHOUNOUR

I had an outstanding amount that I was behind with of which I paid cash, later Vodacom went into my account and debited my money wrongfully of which they also confirmed as an error. Now for the month of July I received an sms to request me to call to update my debit order info, I called and spoke to Zandile on the 07/07/2015 from 1:07-1:14 and I still have the recording. I Confirmed clearly in English and said \Yes its fine you may proceed with debit orders from my account but it wasn't even honoured and now they say im liable for a double debit from the previous month and current even though they are admitting guilt. This behaviour is unacceptable and giving me a bad credit record. "