DB
Denesh B

1 reviews | Active since May 2010

04 Oct 2023, 09:24

Billing you for their mistakes on the contract add on's - Pathetic Service

Upon my previous Hello Peter Complaint - Vodacom cancels the new contract and says they reversed my package - Pervious invoices was R1,374.03 - Happy to pay this amount as this is what i was paying over the past year. This month invoice is R2071.50 - All the extras that was added - Vodacom says i am responsible for the amount - How do you reverse the contract but i must still pay for the mess up that Vodacom initially caused - which is really unfair to me on both my numbers that was upgraded and then reversed because Vodacom didn't uphold what they sold you to what you received - Highly irritated as i mentioned in my previous post - Been a customer for the past 20 years and had never missed a payment with Vodacom.

0
Replies (1)
Vodacom
Vodacom's reply04 Oct 2023, 10:19
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team