Billing you for something that you asked them to cancel??

Item: Vodacom
Rating: 1
Author: Jan M

Vodacom!! Does anyone else have the following problem with Vodacom??

Cancelling your Wi-Fi ****le and keep billing your 4-5 years after it have been canceled?

The best of it all, no one in customer service can help you!!??

Billing you for something that you asked them to cancel?? I also dispute some of the debit orders, now they want to do something.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

01 Feb 2022, 16:30

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply01 Feb 2022, 16:30

Official

Jan M's updateReviewer Update

02 Feb 2022, 08:18

Good Morning

Many thanks for the feedback. When can we expect the refund in to my bank account?

Thanks
Jan

Jan M's update02 Feb 2022, 08:18

Reviewer Update

Good Morning

Many thanks for the feedback. When can we expect the refund in to my bank account?

Thanks
Jan

Jan M's updateReviewer Update

02 Mar 2022, 09:18

Good Morning

Any feedback regarding this matter Vodacom?

Jan M's update02 Mar 2022, 09:18

Reviewer Update

Good Morning

Any feedback regarding this matter Vodacom?