Hellopeter
Share Your Experience
SP
Suni P

1 reviews | Active since Apr 2011

10 Sept 2020, 09:43

Billing yet again!!

My vodacom contract is currently suspended and has been converted to Prepaid during the COVID financial struggle. I agreed as I had no monies. I was advised to convert to Prepaid until such time that my monies have been paid up; the conversion process will commence on 28 July 2020 as to avoid billing on 1 August 2020. I was also given the total balance owed to pay up within 6 months, i agreed!

Lo and Behold, vodacom bills me on the 3 August 2020 for an amount of R453.92!!!!!! I just checked my invoices and statements now and this is unfair to me!!! i was advised of the balance on 21 July 2020, and I utilised the COMPLIMENTARY DATA AND AIRTIME as i knew that this will be lost during the prepaid conversion. I did not incur additional costs at all and stayed within the limit of the complimentary airtime and data.

Why is vodacom billing me on 3 August 2020 for the amount of R453.92????? My services were suspended on 28 July 2020!!!

0
Replies (5)
Vodacom
Vodacom's reply10 Sept 2020, 10:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

SP
Suni P's update14 Sept 2020, 11:04
Reviewer Update
Disappointingly, no contact from Vodacom to resolve my issue! why no?
SP
Suni P's update16 Sept 2020, 10:35
Reviewer Update
the gentleman did call me on 15 September 2020, but i was in a meeting. I did ask to call back, he said he will try but wont promise! guess i was rude to him (honestly, not my fault, mentally and financially drained due to COVID but of course, huge conglomerates do not understand) and he didn't call back!
Vodacom
Vodacom's reply18 Sept 2020, 12:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that we were not able to make contact with you. Please speak directly with our Subscriber Collections Team on *** for any further assistance. Regards Consumer Website Team

Best regards,

SP
Suni P's update18 Sept 2020, 12:41
Reviewer Update
wow!!! i just stated there was a call and I asked the gentleman to call me back! now you are brushing me off " Please speak directly with our Subscriber Collections Team on *** for any further assistance." I want an answer as to why you are billing me from August when I was told this was not happening!!!!
I will write to the ombudsman!!!