1 reviews | Active since Jul 2017
Billing & upgrades
I upgraded my phone which was a total disaster in the 1st place. When ur staff finally got it right I'm now charged an additional amount because my contract has not reached 24, I was not informed about this. If I was I would have not upgraded my contract with because of the endless problems & ****py service you provide. Honestly I would have definitely taken my business elsewhere!!! I am not prepared to pay this amount. PLEASE SORT THIS OUT!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Shaaista Rawat,
I do apologise for the delay in response.
I've responded to you via email with feedback.
Regards,
UW
Best regards,
Dear Shaaista Rawat,
I do apologise for the delay in response.
I've responded to you via email with feedback.
Regards,
UW
Best regards,