TS
Tiffiny-Jane Schwartz
1 reviews | Active since Feb 2020
05 Nov 2020, 10:14
BILLING **** UP!
I have never experienced such incompetence with Vodacom agents! A billing query on my fibre account and not one person can assist me or clarify the query. Does Vodacom employ toddlers to work in their call centre, because Vodacom lacks basic math skill! When the agent cannot resolve your query they just cut you off! I am cancelling my entire profile and taking this to the consumer ombudsman! Vodacom can litigate for their money! See you in court!
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Replies (2)
Vodacom's replyOfficial
05 Nov 2020, 11:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Nov 2020, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Nov 2020, 13:36Dear Tiffiny-Jane Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Nov 2020, 13:36
Official
Dear Tiffiny-Jane Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Vodacom Consumer Website Team
Best regards,