GS
Garreth S
1 reviews | Active since Aug 2013
20 May 2019, 18:49
Billing unresolved
I've tried several times now to get clarity on a billing issue, you are lying or rather trying to mislead me. I signed a smart M package at R799 per month inclusive of VAT, when I started looking into this I got a wishy washy explication today. This is unacceptable your T&C on your website clearly stipulates vat inclusoce aswell. Please rectify my account immediately, inclusive of credits due since November last year. Furthermore you have not processed a cancelation, ensure this is rectified aswell.
I've logged 2 reports on this and both unanswered.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
21 May 2019, 06:44 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 May 2019, 06:44
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 May 2019, 14:18 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply23 May 2019, 14:18
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,