HC
Henry C

1 reviews | Active since Mar 2015

02 Aug 2017, 21:10

Billing ********ly

<p>We just discovered on one of our four cell phone accounts that for a year now money has been decucted monthly without us using or subscribing to Vodafone Live. I find this totally unacceptable. It is *******. The total amount thus far is R646.38. It is of absolute NO USE to phone Vodacom Customer "Care" as they are just pathetic and cannot assist you. The cellular number in question is ********** . All we want is for Vodacom to refund us fully and to stop taking our money ********ly. My next step is obviously to get my legal team involved.</p>

0
Replies (3)
Vodacom
Vodacom's reply03 Aug 2017, 07:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

HC
Henry C's update03 Aug 2017, 20:54
Reviewer Update

No formal response after 24 h.

Vodacom
Vodacom's reply17 Aug 2017, 14:11
Official

Dear Henry,

Thank you for your patience.

Our records reflect that our Technical Team have provided you with feedback.

I do apologise for the late response.

Regards,

UW

Best regards,