BILLING UNFAIRLY

its amazing how consistent vodacom is when it comes to poor service.

I don't understand why they feel we need to keep paying for their mistakes

I canceled my contract late last year and I continue to be billed. It was noted and supposedly not submitted by the consultant to the cancelation department rather was submitted as a quote. THEY ARE AWARE OF THIS! The reason for the cancelation was that I wanted to consolidate my accounts and that I was aware that I would be facing a challenging few upcoming months. To my surprise I continue to be billled.

When I raised this with them they admit to noting this in their database HOWEVER!!! THEY STILL WANT ME TO BE LIABLE FOR THEIR MISTAKES!!!!