HM
Heilene M
1 reviews | Active since Jul 2018
08 Jan 2021, 15:34
Billing unacceptable
I have had issues with the billing department for months. I have been invoices for something i dont use. After months i received a credit, just to be billed for the same thing. My credit was never deducted from my due amount or refunded back to me. Instead I'm still billed for the unused product and when i contact accounts they inform me that my account is up to date, when i phone customer care they inform me my account is over 2000 in arrears!? My agreed amount is 980 per month. I have been paying 1400 up to 2200 per month?!
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Replies (2)
Vodacom's replyOfficial
11 Jan 2021, 08:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jan 2021, 08:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Jan 2021, 08:10 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre billing team for further assistance. Based on the feedback provided, our team made contact with you and provided feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre billing team for further assistance. Based on the feedback provided, our team made contact with you and provided feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Jan 2021, 08:10
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre billing team for further assistance. Based on the feedback provided, our team made contact with you and provided feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre billing team for further assistance. Based on the feedback provided, our team made contact with you and provided feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,