1 reviews | Active since May 2015
Billing Their Clients for subscription that was not subscribed for
For a couple of months now Vodacom has been billing me for a Content Services, up until recently i only noticed the amounts on my details statement. I questioned it and Vodacom indicated that Vodacom has been billed for something i subscribed for on the internet, a "Waspa" account. I never subscribed to this and it is clearly *****. When i queried it the lady who was in the customer service department immediately unsubscribed my Waspa account. She gave me a number to phone and told me i must sort it out with Waspa, Waspa says that i never had a subscription with them and denies paying my money back. How can Vodacom just assume that i subscribed and that they just pay on my behalf, this is my hard working money that they just loosely giving away. This is why i have cancelled my contract with Vodacom and will NEVER ever get another contract with Vodacom. A couple of years ago i had a similaur situation but with Vodacom charging me for cell insurance, and i know for a fact i said no to cell insurance. When i queried it they said they once again assumed i wanted insurance on my cell phone. Vodacom *****s your money, why sign up for a contract and having to make 100% sure each month that they are not taking extra money for their own pockets. Billing their clients for stuff they never signed up for, *****!!!!!!! I will never ever recommend Vodacom to anyone.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good Day Christel
Thank you for taking the time to voice your enquiry.
Kindly note that this matter was addressed. Feedback was sms'd to the number in question.
Regards
RO
Good Day Christel
Thank you for taking the time to voice your enquiry.
Kindly note that this matter was addressed. Feedback was sms'd to the number in question.
Regards
RO
