CR
Christel R

1 reviews | Active since May 2015

13 Oct 2017, 09:38

Billing Their Clients for subscription that was not subscribed for

For a couple of months now Vodacom has been billing me for a Content Services, up until recently i only noticed the amounts on my details statement. I questioned it and Vodacom indicated that Vodacom has been billed for something i subscribed for on the internet, a "Waspa" account. I never subscribed to this and it is clearly *****. When i queried it the lady who was in the customer service department immediately unsubscribed my Waspa account. She gave me a number to phone and told me i must sort it out with Waspa, Waspa says that i never had a subscription with them and denies paying my money back. How can Vodacom just assume that i subscribed and that they just pay on my behalf, this is my hard working money that they just loosely giving away. This is why i have cancelled my contract with Vodacom and will NEVER ever get another contract with Vodacom. A couple of years ago i had a similaur situation but with Vodacom charging me for cell insurance, and i know for a fact i said no to cell insurance. When i queried it they said they once again assumed i wanted insurance on my cell phone. Vodacom *****s your money, why sign up for a contract and having to make 100% sure each month that they are not taking extra money for their own pockets. Billing their clients for stuff they never signed up for, *****!!!!!!! I will never ever recommend Vodacom to anyone.

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Replies (3)
Vodacom
Vodacom's reply13 Oct 2017, 10:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Oct 2017, 11:20
Official

Good Day Christel

Thank you for taking the time to voice your enquiry.
Kindly note that this matter was addressed. Feedback was sms'd to the number in question.

Regards
RO

CR
Christel R's update01 Nov 2017, 12:14
Reviewer Update
Good day, I find it very unacceptable that Vodacom will not take any responsibility on this matter. MediaFilez emailed me on the 13th October saying that the refund has been approved and that it will take 7 - 10 working days to appear in my bank account. Up until today i have not received any refund from anyone for this. When i question Mediafilez they either ignore me or they say they are waiting for a proof of payment. I still stand to say that Vodacom should be responsible for the refund as I paid Vodacom for this, and i still up until today do not have any proof of registration for this *******. To me this is ***** on Mediafilez and Vodacom's behalf. How can Vodacom just assume that i signed up for this and not request any proof or contact me (the owner of the contract) to find out if this is legit? What is Vodacom doing about all this. This should show everyone that Vodacom does not value their clients and this is the biggest reason why i have cancelled my contract with Vodacom. I would never ever recommend having a contract with Vodacom, there are so many stories that i can tell that will lead you to feel the same.