BILLING SYSTEM FAIL - DOUBLE PAYMENTS NO ALLOCATIONS

Dear Vodacom.

Where to start by being ***********. I have been on a call for more than an hour today with the call centre, Yes you are welcome to recall my conversation with the call centre in Johannesburg.

I have been paying more on my bill than what I am invoiced every month for. I have asked the consultant to please assist me by adding the remaining funds and double payments towards the arrears and she refused to assist me with the matter. Keep on telling me I don't understand how it works. Well dear ms call centre agent, please do your work and assist the client and don't argue over the phone. You are there to assist and have a job to do , in this case you dont know how to do but you are being paid.

VODACOM - PLEASE BE SUFFICIENT ENOUGH TO ADD MORE PEOPLE SKILLS TO YOUR CALL CENTRE AGENTS.

You can phone me if you want to I will answer the phone - OR dont you return calls like I was told you would. OH and another thing. How can you do an annual price increase if a customer have not given consent to do so ??? Being sent an sms to say that the price will increase in March. My contract has been going on for 5 years now due to lack of accounting.