SH
Sebastian H

1 reviews | Active since Sept 2013

10 Jul 2017, 09:27

Billing Still Unresolved Even After Hello Peter and 4 Months

<p>Previously I wrote a review on Hello Peter about a billing problem that I have had with Vodacom that I have been trying to solve for the last 4 months. After all this time and many phone calls to the Vodacom call centre, and a couple calls FROM the Vodacom call centre, my billing situation has actually now gotten worse. Twice I have been told by a Vodacom representative that at the end of that month the billing problem would be resolved and both times it has not been. This has gone on too long. Get effective guys!</p>

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Replies (1)
Vodacom
Vodacom's reply10 Jul 2017, 10:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team