CB
Cheryl B
1 reviews | Active since Oct 2021
13 Dec 2021, 09:45
Billing Situation
I have been struggling for months on end with a billing situation with Vodacom. I had three contracts on my name, two cellphone contracts and one contract for an iPad. During July this year afters spending 4.5 hours in Vodacom at Brooklyn mall the two cellphone contracts were transferred into the names of the users and the iPad contract was left on my name.
The cellphone contracts are paid monthly via debit order by the new contract owners and I have since July paid the Ipad monthly in store. The Contract has run out at the end of October 2021. I have since July received a statement that my account is in arreard due to the other two cellphone contracts. These contracts are no longer on my name and myself and both other users have been in contact with Vodacom and time and time again the customer service confirms that there are NO AMOUNTS OUTSTANDING yet i still receive an account for outstanding amounts for numbers no longer on my profile and fully paid monthly. One of the numbers even received a credit from Vodacom for over payment made during this time.
I am at my wits end with this now. I have sent numerous requests to ***. I have spent so many hours in store since July and called more times than I can remember and this is still not resolved. I do not own Vodacom any money, but this has now accrued interest and effects my credit score negatively due to Vodacoms lack of customer assistance in this regard.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
13 Dec 2021, 10:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Dec 2021, 10:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Dec 2021, 08:18Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our billing team for further assistance. Based on the feedback provided, our team investigated and confirmed that the charges are correct on the account. Please note that we generate the invoices on the 1st of every month and this is payable on your debit order date. The transfer of ownership was only processed on the 05/06/2021, after the invoices was generated for that month. The original account holder would still be liable for the June invoices as the numbers we still active on the account when the invoicing took place.
Please ensure that the arrears amount on the account is settled in order to prevent deletion of the account. The account is currently in Pre-Legal status and will be handed over to our Legal team, should no payment be received on the account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our billing team for further assistance. Based on the feedback provided, our team investigated and confirmed that the charges are correct on the account. Please note that we generate the invoices on the 1st of every month and this is payable on your debit order date. The transfer of ownership was only processed on the 05/06/2021, after the invoices was generated for that month. The original account holder would still be liable for the June invoices as the numbers we still active on the account when the invoicing took place.
Please ensure that the arrears amount on the account is settled in order to prevent deletion of the account. The account is currently in Pre-Legal status and will be handed over to our Legal team, should no payment be received on the account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Dec 2021, 08:18
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our billing team for further assistance. Based on the feedback provided, our team investigated and confirmed that the charges are correct on the account. Please note that we generate the invoices on the 1st of every month and this is payable on your debit order date. The transfer of ownership was only processed on the 05/06/2021, after the invoices was generated for that month. The original account holder would still be liable for the June invoices as the numbers we still active on the account when the invoicing took place.
Please ensure that the arrears amount on the account is settled in order to prevent deletion of the account. The account is currently in Pre-Legal status and will be handed over to our Legal team, should no payment be received on the account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our billing team for further assistance. Based on the feedback provided, our team investigated and confirmed that the charges are correct on the account. Please note that we generate the invoices on the 1st of every month and this is payable on your debit order date. The transfer of ownership was only processed on the 05/06/2021, after the invoices was generated for that month. The original account holder would still be liable for the June invoices as the numbers we still active on the account when the invoicing took place.
Please ensure that the arrears amount on the account is settled in order to prevent deletion of the account. The account is currently in Pre-Legal status and will be handed over to our Legal team, should no payment be received on the account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
CB
Cheryl B's updateReviewer Update
17 Dec 2021, 12:24Dear Sirs,
Please note that we have not received the reply as per the comment of 16 December 2021. We now received a "courtesy" call that the matter is being handed over to attorneys for collection. This matter has been disputed since July and instead of resolving the matter we are being threatened.
Please note that we have not received the reply as per the comment of 16 December 2021. We now received a "courtesy" call that the matter is being handed over to attorneys for collection. This matter has been disputed since July and instead of resolving the matter we are being threatened.
CB
Cheryl B's update17 Dec 2021, 12:24
Reviewer Update
Dear Sirs,
Please note that we have not received the reply as per the comment of 16 December 2021. We now received a "courtesy" call that the matter is being handed over to attorneys for collection. This matter has been disputed since July and instead of resolving the matter we are being threatened.
Please note that we have not received the reply as per the comment of 16 December 2021. We now received a "courtesy" call that the matter is being handed over to attorneys for collection. This matter has been disputed since July and instead of resolving the matter we are being threatened.