Billing Shock

<p>Good day.</p> <p> </p> <p>I want you to know that I really used the platform as my last resort due to the POOR customer service I receive from your call centre - as usual.</p> <p> </p> <p>I have 5 accounts with Vodacom of which one it query is a 2GB PM contract for which I pay around R109PM. About a year ago I had an issue whereby I was charged a shocking amount because I was charged out-of bundle rates and it was the sorted. I then requested a R50 max usage ceiling to eliminate this possible cause again. Upon receiving my July invoice, once again I was charged a total of R541.91. I called the call centre and quess what? I was charged “out-off bundle rates that’s why”. I explained: “But I have a R50 limit, what happened to that??” “No sir but if you are busy with a session it will go on until you stop”! Really?? Why do I have a limit? So I ended up to pay the amount because assistance is poor to none. So I asked to be migrated to a top-up account, which they did.</p> <p> </p> <p>But that’s only the ice tip…</p> <p> </p> <p>So I receive my August invoice. And in shock my account was now R1496.77!! Really?? What the hell is going on now? So once again I phone the call centre (on 13 Sep 16’) to ask what is going on. I know I didn’t use that amount of data, didn’t even complete the 2GB. “Sir we will do an investigation and will come back to you within 2 working days”… Today is (22 Sep 16’) is now already the 7th working day and no call/email was received. So I called again today… “Sir I see it is still pending I will ask my supervisor to assist”. “Thanks” I rep**** and then asked to send me an itemised billing for the account in question. Not only did she sent me the billing on the incorrect number, it contains no information on the sheet – yet they charged me R22! So I called back, and with great disbelieve the next lady I talked to just said sorry for the inconvenience caused and hang up!! WHAT??</p> <p> </p> <p>No Vodacom, No! Is this how you treat loyal customers? I need you to sort this out before paying any of my accounts this month! (No. in Question: ********** 887)</p>