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Olebogeng M

1 reviews | Active since Nov 2012

03 Jul 2018, 11:55

Billing ****

Vodacom is an unfair institution. according to me, my contract was suppose to expire in June. this contract had at discounted price. In June 2018 i received a bill indicating double the price. when i called them i was told the discount ended in march. how was I suppose to know if i was not informed? Yet my bill for April and May was billed at the discounted amount. I queried the bill and was told it will be sorted. To my surprise i still got debited the double amount, when i called them to check what happened, now all of a sudden the agent tells me the discount ended in May. I want my money back Vodacom.

0
Replies (2)
Vodacom
Vodacom's reply03 Jul 2018, 13:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply03 Jul 2018, 15:43
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

Best regards,