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shocky M

1 reviews | Active since Mar 2013

04 Sept 2017, 18:01

Billing rose by approximately 50% for no valid reason

I have a top up contract with Vodacom whereby I paid R397 monthly(including insurance). Mid July I was offered a WiFi router contract for R199 pm which I accepted. 2nd of August R129.09 was deducted for the new contract plus the R397 for the existing contract. All of a sudden on the 1st of September R1200.07 was deducted from my bank account which no one at vodacom can explai.I called accounts and sales department but no one can give me an explanation for this big hike. Vodacom needs to explain this cause I'm not happy at all.

0
Replies (2)
Vodacom
Vodacom's reply05 Sept 2017, 07:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Sept 2017, 09:06
Official

Good Day

Kindly note that feedback has been sent to you.

Regards

Dc