Billing RIPP OFF accounts department and DAMN poor service and Feedback

<p>I have had a contract with Vodacom for more than 10 years which I would now and then renew. Over the years I have been happy with the service I get from Vodacom and If I have issues they would be addressed and taken care of.</p> <p> </p> <p>2016 July my contract was due to expire and was due for upgrade which I was willing to take yet again. Through out the contract period my average monthly billing was between R1600 max of R2300 which was okay for me.</p> <p> </p> <p>During the last 2 months of my contract my billing short to R8000 between these months which was ridiculous. I quirred this and from day one I was thrown from one service department to the next without any ****** assistence.</p> <p> </p> <p>One billing department would say its not them I must quirry with other department, next department would say its not them I must talk to the next department etc. This went on for more than a week with more that 16 different calls and promises that someone will look into it an email has been sent to the other department, this matter is escaleted to the next level., someone will call me back, I must wait a week while the matter is being investigated as this is a DATA issue that billed me incorrectly and to investigate it will take 3 to 7 days than will call me back. NEVER not even once did anyone ever bother to give me a feedback or a call or solution.</p> <p> </p> <p>I again started the process over again still DAMN empty pethetic promises but no feedback. I did not renew the contract and went to pay as you go, to my amazement 2 months later I still got billing on contract for DATA even when I was already on pay as you go.</p> <p> </p> <p>Now all of a sudden my account has been handed over to some damn money collectors because they claiming I owe Vodacom R11 000. But the same damn vodacom who is still investigating why there is billing issue with my account, the same vodacom who has on numarious occassions promised to revert back to me with what they found was a problem but never did.</p> <p> </p> <p>What kind of a service provider is this who is ripping people off without willing to sort out the problem when we reporting, is it the callibre of the incompitent staff they have and anyone doesnt give a damn about the service its just making money scheme.</p> <p> </p> <p>I really am desappointed with vodacom after so long</p>