ZM
Zahrah M
1 reviews | Active since Jun 2017
03 Feb 2020, 09:00
Billing - *******
Hi
the service is so pathetic. complete *******s. called in a month ago to cancel subscriptions on my account and was told they logged a service call, today get an invoice and im still billed for the same **** again...
i keep having issues wit Vodacom - i feel like they not doing their job - when i top up on my account to purchase data its billed to my account aswell complete *******s
Im not happy with them at all, pathetic service i want this cleared off my invoice
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Feb 2020, 10:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Feb 2020, 10:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Zahrah M's updateReviewer Update
06 Feb 2020, 08:17And still no feedback or contact from VODACOM. This is extremely bad service.
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Zahrah M's update06 Feb 2020, 08:17
Reviewer Update
And still no feedback or contact from VODACOM. This is extremely bad service.
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Zahrah M's updateReviewer Update
10 Feb 2020, 06:20IT'S BEEN A WEEK AND STILL NOT FEEDBACK NO PHONE CALL FROM THE AGENT I SPOKE TO WHEN I HAD TO CALL IN. NOT EVEN ANOTHER AUTOMATED UPDATE ON THE SITE. THIS IS THE PATHETIC AND ****PY SERVICE WE GET FROM VODACOM. I NEDLED THIS ISSUE RESOLVED TODAY. I NEED AN ANSWER. SURELY IT DOESN'T TAKE A WHOLE WEEK TO REVERSE THE DAMN FEES AND THINGS ADDED ONTO MY ACCOUNT AND TO CANCEL THE SUBSCRIPTION WHICH WAS REQUESTED A MONTH AGO. STOP *********** YOUR CLIENTS
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Zahrah M's update10 Feb 2020, 06:20
Reviewer Update
IT'S BEEN A WEEK AND STILL NOT FEEDBACK NO PHONE CALL FROM THE AGENT I SPOKE TO WHEN I HAD TO CALL IN. NOT EVEN ANOTHER AUTOMATED UPDATE ON THE SITE. THIS IS THE PATHETIC AND ****PY SERVICE WE GET FROM VODACOM. I NEDLED THIS ISSUE RESOLVED TODAY. I NEED AN ANSWER. SURELY IT DOESN'T TAKE A WHOLE WEEK TO REVERSE THE DAMN FEES AND THINGS ADDED ONTO MY ACCOUNT AND TO CANCEL THE SUBSCRIPTION WHICH WAS REQUESTED A MONTH AGO. STOP *********** YOUR CLIENTS
ZM
Zahrah M's updateReviewer Update
27 Feb 2020, 07:50BULL**** !!!! THIS HAS NOT BEEN RESOLVED - IVE BEEN BILLED AGAIN OR SOMETHING I CANCELLED IN JAN AND YOU CS DEPARTMENT HAS A NERVE TO TELL ME IM STILL LIABLE FOR THE COST - I WANT THIS REVERSED OFF MY ACCOUNT ASAP AND CANCELLED- DAMN *******S
ZM
Zahrah M's update27 Feb 2020, 07:50
Reviewer Update
BULL**** !!!! THIS HAS NOT BEEN RESOLVED - IVE BEEN BILLED AGAIN OR SOMETHING I CANCELLED IN JAN AND YOU CS DEPARTMENT HAS A NERVE TO TELL ME IM STILL LIABLE FOR THE COST - I WANT THIS REVERSED OFF MY ACCOUNT ASAP AND CANCELLED- DAMN *******S