bM
bridgette M

1 reviews | Active since Mar 2009

01 Jul 2015, 08:29

Billing *******

I took a contract with Vodacom in January 2015 and I agreed to R171 and my understanding a contract is binding agreement and to my surprise my billing was increase and it still increasing and at that time I was not advised about the possible increase. Upon enquiring as to what is happening I'm being giving a long story that the hand set amount has increased and also I've requested for a recharge and my question is why would I do that if I'm never out of airtime? I was made to stay on hold for more than 50 minutes and the consultant told me they are busy investigating. I'm not sure if this is what Vodacom is now normally doing to its customers. If so, I will wait patiently for the contract to come to end so that I can end my misery. And please, I dont want no airtime. I want my money back.<br>

0
Replies (1)
Vodacom
Vodacom's reply01 Jul 2015, 12:19
Official
Hello ignacia,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team