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Andrea B
1 reviews | Active since Dec 2011
05 Jul 2023, 12:35
Billing / Refund
Vodacom is ******* as usual. After giving them more than 30 days' notice to cancel my fibre contract, they cancel the fibre, but still charge me for it.
WHERE IS MY REFUND!?
SR***
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
05 Jul 2023, 13:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jul 2023, 13:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Andrea B's updateReviewer Update
05 Jul 2023, 14:17Not good enough... I need my money back immediately.
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Andrea B's update05 Jul 2023, 14:17
Reviewer Update
Not good enough... I need my money back immediately.
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Andrea B's updateReviewer Update
05 Jul 2023, 14:32And now they've closed the SR without correcting the problem.
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Andrea B's update05 Jul 2023, 14:32
Reviewer Update
And now they've closed the SR without correcting the problem.
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Andrea B's updateReviewer Update
05 Jul 2023, 16:27 No, that's not right.
I pre-paid, in other words, amount for June was deducted in June. I was also told by the person who I cancelled the fibre with that there would be no further debits. The person I spoke to yesterday to query the amount also confirmed that I was not supposed to be debited.
I need the refund TODAY!
I pre-paid, in other words, amount for June was deducted in June. I was also told by the person who I cancelled the fibre with that there would be no further debits. The person I spoke to yesterday to query the amount also confirmed that I was not supposed to be debited.
I need the refund TODAY!
AB
Andrea B's update05 Jul 2023, 16:27
Reviewer Update
No, that's not right.
I pre-paid, in other words, amount for June was deducted in June. I was also told by the person who I cancelled the fibre with that there would be no further debits. The person I spoke to yesterday to query the amount also confirmed that I was not supposed to be debited.
I need the refund TODAY!
I pre-paid, in other words, amount for June was deducted in June. I was also told by the person who I cancelled the fibre with that there would be no further debits. The person I spoke to yesterday to query the amount also confirmed that I was not supposed to be debited.
I need the refund TODAY!
AB
Andrea B's updateReviewer Update
06 Jul 2023, 10:16I have still not had feedback. Please respond asap!
AB
Andrea B's update06 Jul 2023, 10:16
Reviewer Update
I have still not had feedback. Please respond asap!