Billing query not resolved after 1 month

I have made payment of over R 4738.24 using the reference number (ki010552) instead of reference nr I***. I phoned Vodacom re this matter on 4/2/16 and received a ref nr for the call ***. I also emailed proof of payment to [Email Removed] I phoned again on 16/2/16 and spoke to Lester November and emailed proof of payment to [Email Removed] I emailed [Email Removed] on 24/2/16 and received an automatic reply with another ref nr as EC-04Q8-2UE20H. On 24/2/16 I phoned and spoke to Refilwe Moloi. She checked reference nr and confirmed that payments are reflected in the account. I emailed proof of payment to [Email Removed] I again emailed both Refilwe Moloi and [Email Removed] on 1 March and did not receive any response. I phoned again on 2 March 2016. This time I received an SMS that gives me a service request no as A2-1LG8-E4V1WL and tells me that I will be contacted within 2 days. Needless to say that did not happen.