Billing Query - no response since 04 August 2015

I lodged a billing query (A6-X9J9-401IG) on 04 August 2015. The last feedback (via SMS) that I received was on 27 August informing me that my query has been handed over to Billing and Admin. I have since contacted the Vodacom Call Centre on numerous occasions and they were unable to give me any feedback. I have asked to speak to a someone in Vodacom Accounts without success. It is now more than 8 months without any meaningful feedback. The utter disregard and incompetence displayed by Vodacom in this matter is truly amazing.<br> <br> I also lodged a complaint (GAU3428/15) with ICASA more than 4 months ago regarding this matter. Despite professing that \ICASA will demand a response from the Service Provider within 14 working days upon receipt of a complaint, in compliance with the applicable regulations\", after many follow-ups (that is when I could get hold of someone) I have yet to receive meaningful feedback. Another toothless and useless institution."