Billing Query

Good morning,

I would like to raise serious concern about billing issues I have with Vodacom Fibre.

I had a discussion with a agent on the 25th of July and they promised to get back to me as this matter needed to be resolved by your accounts department they gave me the following ref:

Vodacom: Good day Your ticket number is SR*** NoReply(2-XFAFPSH).

I've phoned numerous times thereafter and the agents keep telling me that no one from accounts has attended to the query yet.

I've been billed incorrectly this month with close to double the amount I signed for and I am currently on the phone holding to speak to a manager for over 20 min.

I would think that being the biggest service provider in the country would also mean giving the best service, but this is definitely not the case.

Please could I ask that you contact me as a matter of urgency on my personal number

Thank you in advance