ML
Mpho L
1 reviews | Active since Sept 2011
12 Jun 2023, 10:34
Billing query and poor customer service
My account was only activated on the 22May 2023 and debit order confirmed for the 16th of June2023 now I'm being told that I have a d/o that was supposed to run last month on the 16th how when the services weren't even activated by then!?. My d/o date is on the 16th but my services where disconnected on the 11th of June on a SUNDAY! Please check on all to these sr' s and tell me what kind of messed us customer service are you providing to your customers. SR*** 64(3march 2023) SR ***64 (29 May 2023) SR *** 84 (12 June 2023)
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Replies (2)
Vodacom's replyOfficial
12 Jun 2023, 12:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jun 2023, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ML
Mpho L's updateReviewer Update
13 Jun 2023, 13:46Your consultant called me yesterday around 3pm Andi asked him to call me back in 40 minutes as I was still driving, it's a day later and I'm still waiting for that call. That's how serious Vodacom is about customer service!
ML
Mpho L's update13 Jun 2023, 13:46
Reviewer Update
Your consultant called me yesterday around 3pm Andi asked him to call me back in 40 minutes as I was still driving, it's a day later and I'm still waiting for that call. That's how serious Vodacom is about customer service!