Billing query

Hi

I would like to understand how my account is being billed, as I recently visited a Vodacom store for clarification. The store assisted me in contacting the Vodacom contract call center, but despite this, I still do not fully understand why my outstanding balance is so high, considering I have never missed a monthly payment.

My understanding is that I should only be responsible for debit order fees when a payment is returned unpaid, and I have been paying those fees accordingly. At most, I should owe Vodacom for two months’ worth of DD fees, yet my outstanding balance is significantly higher.

I have consistently made payments, even when a debit order was returned, ensuring that I settled the amount on the same day or the following day. Despite this, Vodacom has listed my name with the credit bureau, which is unfair given that I have never actually skipped a payment.

This feels like an unjust practice, and I will only pay the outstanding DD fees that I rightfully owe. Additionally, I would appreciate information on the penalty fee for early termination, as I am considering ending this contract as soon as possible.

I’m so disappointed and never thought I’d feel this way