Billing query

As per my previous message, I am in arrears with my Vodacom account; as I am unemployed for two months, no benefits at previous company and no UIF! Vodacom agents did contact me, THANK YOU :-) and it was agreed that I pay R200 monthly. My line will be converted to prepaid...Around 15h00 on 14 August 2023, I received the following sms:

"Vodacom has activated your free VoLTE service. For further assistance with device settings or more info visit vodacom.co.za"

Thinking that my line is now converted to prepaid, I purchased 200MB to browse the internet for jobs. I am unable to do so...where did the 200MB go to please?

Today I receive the below message from Vodacom:

Vodacom notification Dear Vodacom Customer

Vodacom account number: I***

Your payment for R 2 599.34 has not been received. Your Vodacom Services will be disconnected with immediate effect if no payment is received.

How to pay your account: Over the counter payments at Absa, FNB, Nedbank or Standard Bank At selected Vodacom Customer Walk in centres (please refer to your monthly statement for a store closest to you) Log onto www.vodacom.co.za to initiate a debit order Via Internet / ATM banking - Select Vodacom Pty Ltd from your Bank Approved Beneficiary list and enter your Vodacom account number as the reference number

To arrange for a payment plan on your account, contact our call centre on ***

Kind regards Vodacom Subscriber Collections

Why am I receiving this message? A payment arrangement was confirmed yesterday when I spoke to a Vodacom agent....or was he a legit agent??

Please can someone at vodacom clarify as to what is going on?

Thank you