PM
Patricia M
1 reviews | Active since Apr 2019
13 Apr 2019, 11:02
Billing query
I'm not happy with the service especial the billing query they just Debit at any dates and if they find insufficient money, they charged me and also my bank will charged me again .. I ask to change debit order to cash pay They told me that they cancelled debit order while they didn't So I call them again still problem not solved
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Apr 2019, 12:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Apr 2019, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Apr 2019, 08:26 Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query has been escalated to our Subscriber Collections Team for further assistance, use reference number ***. Please allow our team to investigate and resolve your query. Kindly note that they will provide feedback once completed.
We apologize for the inconvenience and service experienced.
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query has been escalated to our Subscriber Collections Team for further assistance, use reference number ***. Please allow our team to investigate and resolve your query. Kindly note that they will provide feedback once completed.
We apologize for the inconvenience and service experienced.
Vodacom Consumer Website Team.
Best regards,
Vodacom's reply15 Apr 2019, 08:26
Official
Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query has been escalated to our Subscriber Collections Team for further assistance, use reference number ***. Please allow our team to investigate and resolve your query. Kindly note that they will provide feedback once completed.
We apologize for the inconvenience and service experienced.
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query has been escalated to our Subscriber Collections Team for further assistance, use reference number ***. Please allow our team to investigate and resolve your query. Kindly note that they will provide feedback once completed.
We apologize for the inconvenience and service experienced.
Vodacom Consumer Website Team.
Best regards,