Billing Query

<p>After a wee of my query not being assigned to anyone, i call Vodacom to find out whats happening. They tell me that it is with a back office department that no one can get a hold off. I requested to speak to 2 managers who did not even bother to return my call.</p> <p> </p> <p>2 weeks later i receive an sms that my query has been resolved, no one bothered to call me and explain, all they did was send me the below sms:</p> <p>"Dear Customer,As per your ref 1- ********** 4956. The data in question was indeed used and the amounts are true and correct. As a ONCE-OFF GOODWILL GESTURE, Vodacom will credit the Data Charge on your November 2016 Invoice.The Call Limit is not guarunteed(refer to the Terms and Conditions). Going Forward - Data Bundle Volumes must be self managed via the Vodacom SelfHelp Service in order to prevent exceeding your Data Bundle Allocation OR consider Migrating your Contract to a UChoose Package. In conclusion we are able to re-iterate that the invoiced data charge is accurate. Have a pleasant day further."</p> <p> </p> <p>Firstly i would like to clarify something, there is a difference betweeen a service that is not guarenteed and a service that in working but not guarenteed...This call limit that is not guarenteed has been in place on my line since i have this line, check your records, i have always received an sms notfying me of my limit.</p> <p> </p> <p>All of a sudden the service in not working? You are not dealing with kindergarden kids here. Why did in not receive any notification and why am i able to stil make calls on my line if im over my limit but cannot use data? you offer a service, you stick to your onw terms and conditions and provide that service, how is it convinitly not guarenteed after over 3yrs of being with Vodacom? </p> <p> </p> <p>I then receive another sms " Your query has been escalated to a support specialist. Your ref number is:1- ********** 4098 Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom"</p> <p> </p> <p>Please let me know fi there is someone who knows what they are doing there to conact me and explain all this. I will not pay for what i do not understand, i have a call limit for a reason, you need to understand that fact.</p> <p> </p> <p>Please cotact me ASAP, My next step is sendhting this email to the CEO, lets see if he understand what you are doing there.</p> <p> </p> <p> </p>