Billing problems-I***-8

<p>I am really unhappy about the current situation i am experiencing with my account. My account is in arrears because of an online upgrade i did in June/July 2016. Vodacom deducted an extra amount of R2100 from my bank account stating that it was an upgrade handset fee (which i was not informed about). After that vodacom did not deduct a debit order from my account again because i had written back the money they deducted as i could not afford it at that stage. The problem was however corrected when vodacom credited the R2100 that was on my account as it was not supposed to be there. I did not realise until it was too late that they did not deduct another debit order again and i was already 2 months behind. I was not able to pay the amount once off and phoned the call centre several times to make a payment arrangement where they logged the query for someone to phone me back. I gave my work number because this way i could be assure they got hold of me. They never did. Now i get a statement saying that i owe vodacom +-R17000...this is the whole amount for my handsets and all the money for the contracts that i have to pay now. I phoned again to try and make a payment arrangement and so the lady told me i can only pay it off in 3 months (which is impossible for me - i have two children,i cant afford that much extra every month). Oh and also my account is completely suspended,it will be removed from the vodacom system completely agter i have paid the money. So now i have to pay vodacom R17000, three of my four contracts are supposed to upgrade in December of this year and was told i wont be able to do that either. And i am not able to use any of the data or minutes i receive on my numbers as they will all expire with my contracts in december and i will not have paid the total outstanding amount by then. I am really disappointed because i have been a vodacom customer for almost 10 years now and this is what i get. This makes me so sad...Please contact me via e-mail.. i am not able to talk on my cellphone during work hours and will only be able to communicate over e-mail. </p>