1 reviews | Active since Jul 2015

31 Aug 2018, 09:47

Billing Problems and Terrible Service

I got a Data contract from Vodacom and cancelled it within 14 days as stipulated by them in the terms and conditions. I never used the device nor the data on it and after having to phone them and tell them I returned the device they are still charging me for this device and the data. How does a company like Vodacom firstly sell products to a client under false pretence and then still charge them for the products. I am being charged for data I have not used, if the amount of R1239.63 is going to be deducted from Vodacom, I will not be renewing my contracts and I will stop my debit orders immediately. My contract was cancelled in June and now at the End of August I am still expected to pay for something I did not use. My issues have not been resolved and Vodacom is definitely a service provider that will not see me again.

0
Replies (2)
Vodacom
Vodacom's reply31 Aug 2018, 10:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

's update03 Sept 2018, 15:50
Reviewer Update
I have still not had any feedback from Vodacom. This is the level of service a client receives from a company and then you have to pay them an arm and a leg. I will be moving my contracts away from Vodacom and will find a different provider.