Billing Problems and Terrible Service
I got a Data contract from Vodacom and cancelled it within 14 days as stipulated by them in the terms and conditions. I never used the device nor the data on it and after having to phone them and tell them I returned the device they are still charging me for this device and the data. How does a company like Vodacom firstly sell products to a client under false pretence and then still charge them for the products. I am being charged for data I have not used, if the amount of R1239.63 is going to be deducted from Vodacom, I will not be renewing my contracts and I will stop my debit orders immediately. My contract was cancelled in June and now at the End of August I am still expected to pay for something I did not use. My issues have not been resolved and Vodacom is definitely a service provider that will not see me again.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
