Billing Problems
I received my vodacom bill today and noticed that there was an increase on my bill of R47. After speaking to a consultant named Lance he informed me that my number has had a increase in the package, all SMART TOP UP S + Line Rental had a increase in the package the package amount has changed to R286.09 excluding vat.
How does vodacom just decide to increase a package without notifying the customer? I feel that this is no way of conducting business and that at the least vodacom could have informed me as I pay my bill and would instantly notice a change as i just did.
I cannot see how you can just increase a bill without notifying a customer why.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
16 May 2018, 17:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 May 2018, 17:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 May 2018, 09:30Dear Customer,
As per our telephonic interaction the matter has been resolved.
Regards,
Wardah
Best regards,
Vodacom's reply17 May 2018, 09:30
Official
Dear Customer,
As per our telephonic interaction the matter has been resolved.
Regards,
Wardah
Best regards,