Billing problem!! Useless

<p>vodacom keeps blocking my account cuz of some amount that is outstading. I have 10 accounts with these guys and for some reason they keep on forgeting to deducting R249 and they block all my accounts. I called 8 times last month. They said they will escalate the matter. They even wrote a apology letter. Its now useless that they did cuz the problem is still not resolved. I think i would rather be cell C with thier bad network than be frustrated with poor service that i am paying twice as much for. I am gatvol. Then they ask you to rate service at the end of the phone call. If you press 1 for bad service, it doesnt recognise the entry. how stupid</p>