FW
Francois W
1 reviews | Active since Jul 2016
27 Sept 2017, 12:12
Billing Problem AGAIN
They have a debit order on my account and the invoices that was sent to be paid by 31 Aug 2017 was debited and paid in full.
I did an upgrade end of Aug 2017 which they invoiced and according to what I can see on their system the invoice date is 31 Aug 2017 I've contacted their accounts department which confirm that that invoice is going to be part of the Sep 2017 invoice. They did not add it to the debit for end of Aug as it was to late to submit it to the bank.
I received a notification from the credit bureau that I'm now in arrears!!!! So due to their inefficient accounting process, my credit score/ record is affected!!!
I logged a dispute with the credit bureau.
This is NOT the first time I am penalized because of an error on their part!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
27 Sept 2017, 13:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Sept 2017, 13:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
FW
Francois W's updateReviewer Update
27 Sept 2017, 13:09Funny; I have contacted your accounts department; NO JOY! so I'm not holding my breath.
As per last time I'm the one that end's up with the problem and Vodacom just shrugs and says: "Sorry for the inconvenience..."
It's fine, second contract ends Dec 2017 will move to another service provider... I can wait.
FW
Francois W's update27 Sept 2017, 13:09
Reviewer Update
Funny; I have contacted your accounts department; NO JOY! so I'm not holding my breath.
As per last time I'm the one that end's up with the problem and Vodacom just shrugs and says: "Sorry for the inconvenience..."
It's fine, second contract ends Dec 2017 will move to another service provider... I can wait.
FW
Francois W's updateReviewer Update
02 Oct 2017, 10:35"Kindly be advised that a consultant will make contact with you in due course to assist with your query." - No one has even attempted to contact me....
FW
Francois W's update02 Oct 2017, 10:35
Reviewer Update
"Kindly be advised that a consultant will make contact with you in due course to assist with your query." - No one has even attempted to contact me....