Billing problem
<p>Good day. I have a problem with vodacom yesterday i went to vodacom in the mall to get some setting but they cant help me because thet sat my account is in arrears but how the f**ck can that be when we pay every monh. The problem started when vodacom phoned us with a deal 10G for 199 but when we got the moden we got a bill for almost R500 so we asked them to come and fetch the modem witch they did and they said they are gonna remove the but but the number of the modem is still on my profile after they said they will rwmove it. We went into the vodashop and the guy offered me 10G on my sim witch we accepted but now i goy a bill of 1300 and now vodacom told me im im arrears but how can that be when we always pay. I only have problems with vodacom and if this isnt resolved i will get hold of ut CEO and i will write to him because u are quick to offer us services but u dont do ur part and give us bad service. I will get my lawyers and sue if this problem isnt solved soon i promise u that. Fix it now </p>
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Replies (6)
Vodacom's replyOfficial
09 Jul 2017, 12:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jul 2017, 12:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
10 Jul 2017, 08:22Please contact me back on *** i want to know why
's update10 Jul 2017, 08:22
Reviewer Update
Please contact me back on *** i want to know why
's updateReviewer Update
11 Jul 2017, 07:34Hi me again. My friend showed me on his debit orders that this is a vodacom problem vodacom took less than they should so its not ur problem. Because we cancelled that modem and vodacom said that they will remove that amount of vodacom butthey added it to ur bill and they should deduct 800 but they only deducted less than 600. And now the sent me an account of 1300 and they say im in arears but its not my problem its a vodacom problem and they are *******. So listen carefully now because im only gonna say this once. If u dont fix the problem that u caused i will send a lawsuit to ur CEO for ***** and a sue u so listen carefully i wont have this problem its a ur problem
's update11 Jul 2017, 07:34
Reviewer Update
Hi me again. My friend showed me on his debit orders that this is a vodacom problem vodacom took less than they should so its not ur problem. Because we cancelled that modem and vodacom said that they will remove that amount of vodacom butthey added it to ur bill and they should deduct 800 but they only deducted less than 600. And now the sent me an account of 1300 and they say im in arears but its not my problem its a vodacom problem and they are *******. So listen carefully now because im only gonna say this once. If u dont fix the problem that u caused i will send a lawsuit to ur CEO for ***** and a sue u so listen carefully i wont have this problem its a ur problem
Vodacom's replyOfficial
17 Jul 2017, 10:28
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jul 2017, 10:28
Official
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
17 Jul 2017, 11:35But why is my account not updated and in arears
's update17 Jul 2017, 11:35
Reviewer Update
But why is my account not updated and in arears
's updateReviewer Update
19 Jul 2017, 14:00can i please get feedback
's update19 Jul 2017, 14:00
Reviewer Update
can i please get feedback