Billing. Porting

I request a sim port from MTN to Vodacom on 28 August at woodmead retail park with Dimakatsu. was suppose to take up to 48hrs. after numerous follow ups with Temba, the store manager, my sim was still not working on 1Sept. on 3Sept, Temba had to activate a new sim card for me, and it worked after almost a week. I went 2 full days without a number as my MTN was disconnected by then. finally my SIM worked on the evening of 3rd Sept. However the package I choose was not the I received when I dialled *111. i should have been on the SMART S+ package with 200minutes, 200 smses, and 500mb per month. *111 advised that I have only 193 minutes to used until 31 october. where is my 200minutes for september and 200minutes for october??? why am i being sort changed? and not to mention so inconvenienced.

also, I only received my sim on 3rd sept as stated, and on 3rd Sept, my bill reflects R1417.38. this is incorrect! please SOMEONE sort this out and get back to me asap. i will not be charged R1417 after having this SIM for one evening. Call me on ********** 091 to rectify please !!