***** billing on my account

Vodacom, still cannot resolve a case which took place 3 Months ago, Vodacom cannot understand the simple case which was investigated and still they bill my account for *****, This cause them to block my account, Wisani Khoza, Vodacom Mapitje Marishane, Vodacom and all their contact center staff are not able to resolve the issue, I need a director to contact me today.